I'm Carlo, a multidisciplinary design specialist who can turn ambiguity into something real, quickly. I work across strategy & execution.
Currently helping to shape the future of digital banking at ANZ.
Product Design
Design Strategy
End-to-End UX/UI
I'm an experienced individual contributor with over a decade in complex, regulated industries. I'm endlessly curious, and it's what helps me thrive in fragmented systems, where service delivery is stitched across teams, tangled in messy handoffs, and supported by foundations that never kept pace with the digital era.
I like moving quickly and aim to make informed, gut-driven decisions, increasingly using AI to test and validate my ideas faster. I do my best work when I'm sitting at the intersection of delivery, systems, and strategic thinking.
ANZ
Senior Experience Designer
Sep 2022
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Present
• Shaped the target customer-experience vision for the migration of ~550k ANZ business customers to a new banking platform, articulating the day-1 minimum experience and a full end-to-end business-owner journey, The work became the foundation for the delivery model and squads now executing it as a multi-year transformation.
• Co-created a series of design sprints, shaping agendas and focus areas, preparing and presenting current-state research, and synthesising findings into the outputs that carried the work forward into delivery squads.
• Led the customer-experience evaluation of local and international fintech providers to address an underserved capability gap in SME banking, narrowing the field to a single acquisition target and modelling three integration strategies (partnership, white-label, full integration) that informed the executive go/no-go alongside formal due diligence.
• Joining during the formation of ANZ's unified Salesforce strategy I led the design of the Lead and opportunity-lifecycle workflows for two unique banking domains (Business and Mobile Home-lending specialists). Established a recurring cross-specialisation focus group, led discovery, and partnered with external Salesforce consultants to turn banker needs into SaaS-ready solutions. Foundations later shipped to ~400 bankers.
• Took a capacity-planning tool from requirements to a handover-ready proof-of-concept in two weeks, replacing an existing Excel macro. Delivering a web-based solution supporting batch changes, improved visibility, and functionality.
• Designed and facilitated an A11y training module with 11 designers across commercial initiatives, up-skilling the team on accessibility principles and how to apply them in practice.
Cognizant
Product Design Consultant
May 2021
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Sep 2022
• Operated across 4 internal businesses within Cognizant's digital network, simultaneously engaging across clients and contexts spanning government, healthcare, retail and e-commerce, contributing to both delivery and pitching for new business.
• Owned design execution across a multi-phase engagement for a national healthcare provider, leading discovery work that informed strategic direction, then end-to-end design of a pilot-ready POC for a digitised pathology collections experience.
• Co-led the build of design system foundations, including tokens, components and patterns, to enable consistent, scalable delivery.
• Delivered digitally-led brand and CVP initiatives for an e-commerce client.
• Led/co-led the design and validation of conceptual experiences, and established design systems to enable consistent, scalable delivery.
PointsBet
Senior Product Designer
Jul 2019
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May 2021
• Joined during a pivotal growth phase as the company went public and rebuilt its mobile-first platform to be faster, more scalable, and future-focused, enabling rapid international expansion.
• Acted as the sole designer across multiple product streams, Payments, Localisation, Customer Acquisition, and Partnerships, while contributing to the growth and maturity of the design practice.
• Partnered with Product to design a referral program that drove a 315% increase in referrals and achieved an 88% conversion rate, reducing CAC and improving customer retention.
• Improved onboarding by introducing an in-channel ID scanning fallback for failed automated KYC checks and optimising forms, leading to an 8% uplift in completion rates and 6% higher KYC success rate.
• Established a design system, iconographic suite, and pattern library in collaboration with engineers (via Storybook), improving design-to-code efficiency as the team scaled from 2 to 5 designers.