I'm Carlo, a designer with over ten years of experience creating digital solutions in response to complex challenges.
Currently straddling the strategy and execution of digital banking experiences at ANZ.
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Product Design
Design Strategy
End-to-End UX/UI
I’m a design generalist with over a decade of experience shaping and delivering digital experiences across projects and teams of all sizes. I bring curiosity and a growth mindset to the full design lifecycle (0–1), and I thrive on challenges at the edges of my comfort zone.
My work has spanned digital marketing, UI, customer research, and strategy across an equally diverse array of industries. This breadth helps me “connect the dots” to identify opportunity and flexibly apply my toolkit to the context, whether defining a vision, aligning stakeholders, or partnering with engineers to deliver. I focus on complementing team strengths while ensuring business objectives are realised through customer-centred outcomes.
ANZ
Senior Experience Designer
Sep 2022
—
Present
• Conducted discovery to map current-state commercial banking experiences, identify pain points, and inform future digital experiences across multiple strategic channels. Informed via workshops, design sprints, development of prototypes and proofs of concept, and customer research.
• Created artefacts and future state experiences aligned to customer and business goals to support M&A discussions.
• Participated in and led workshops to evaluate vendor suitability for strategic partnerships.
• Owned the end-to-end design for multiple projects, from discovery to inform requirements through to design, validation and handover including:
• Shaped requirements to support the delivery of a Salesforce CRM for commercial and retail bankers that reflected key jobs to be done.
• A tool for regional and state managers to manage banker capacity and customer distribution.
• Supported a cross-functional delivery squad extend an existing digital origination channel to offer a new product category.
• Developed and delivered digital accessibility (A11y) training to uplift capability in designers during design and testing.
ANZ
Senior Experience Designer
Sep 2022
—
Present
• Conducted discovery to map current-state commercial banking experiences, identify pain points, and inform future digital experiences across multiple strategic channels. Informed via workshops, design sprints, development of prototypes and proofs of concept, and customer research.
• Created artefacts and future state experiences aligned to customer and business goals to support M&A discussions.
• Participated in and led workshops to evaluate vendor suitability for strategic partnerships.
• Owned the end-to-end design for multiple projects, from discovery to inform requirements through to design, validation and handover including:
• Shaped requirements to support the delivery of a Salesforce CRM for commercial and retail bankers that reflected key jobs to be done.
• A tool for regional and state managers to manage banker capacity and customer distribution.
• Supported a cross-functional delivery squad extend an existing digital origination channel to offer a new product category.
• Developed and delivered digital accessibility (A11y) training to uplift capability in designers during design and testing.
ANZ
Senior Experience Designer
Sep 2022
—
Present
• Conducted discovery to map current-state commercial banking experiences, identify pain points, and inform future digital experiences across multiple strategic channels. Informed via workshops, design sprints, development of prototypes and proofs of concept, and customer research.
• Created artefacts and future state experiences aligned to customer and business goals to support M&A discussions.
• Participated in and led workshops to evaluate vendor suitability for strategic partnerships.
• Owned the end-to-end design for multiple projects, from discovery to inform requirements through to design, validation and handover including:
• Shaped requirements to support the delivery of a Salesforce CRM for commercial and retail bankers that reflected key jobs to be done.
• A tool for regional and state managers to manage banker capacity and customer distribution.
• Supported a cross-functional delivery squad extend an existing digital origination channel to offer a new product category.
• Developed and delivered digital accessibility (A11y) training to uplift capability in designers during design and testing.
Cognizant
Product Design Consultant
May 2021
—
Sep 2022
• Engaged stakeholders as a representative of Cognizant’s Digital Network (Cognizant, Softvision, Contino, Servian) across multiple client projects, facilitating research, generating insights, and shaping customer-centric product and service propositions.
• Partnered with in-house delivery teams to design and validate pilot-ready solutions, to digitally transform key aspects of healthcare service delivery.
• Delivered digitally-led brand and CVP initiatives for an e-commerce client.
• Led/co-led the design and validation of conceptual experiences, and established design systems to enable consistent, scalable delivery.
Cognizant
Product Design Consultant
May 2021
—
Sep 2022
• Engaged stakeholders as a representative of Cognizant’s Digital Network (Cognizant, Softvision, Contino, Servian) across multiple client projects, facilitating research, generating insights, and shaping customer-centric product and service propositions.
• Partnered with in-house delivery teams to design and validate pilot-ready solutions, to digitally transform key aspects of healthcare service delivery.
• Delivered digitally-led brand and CVP initiatives for an e-commerce client.
• Led/co-led the design and validation of conceptual experiences, and established design systems to enable consistent, scalable delivery.
Cognizant
Product Design Consultant
May 2021
—
Sep 2022
• Engaged stakeholders as a representative of Cognizant’s Digital Network (Cognizant, Softvision, Contino, Servian) across multiple client projects, facilitating research, generating insights, and shaping customer-centric product and service propositions.
• Partnered with in-house delivery teams to design and validate pilot-ready solutions, to digitally transform key aspects of healthcare service delivery.
• Delivered digitally-led brand and CVP initiatives for an e-commerce client.
• Led/co-led the design and validation of conceptual experiences, and established design systems to enable consistent, scalable delivery.
PointsBet
Senior Product Designer
Jul 2019
—
May 2021
• Joined during a pivotal growth phase as the company went public and rebuilt its mobile-first platform to be faster, more scalable, and future-focused, enabling rapid international expansion.
• Acted as the sole designer across multiple product streams, Payments, Localisation, Customer Acquisition, and Partnerships, while contributing to the growth and maturity of the design practice.
• Partnered with Product to design a referral program that drove a 315% increase in referrals and achieved an 88% conversion rate, reducing CAC and improving customer retention.
• Improved onboarding by introducing an in-channel ID scanning fallback for failed automated KYC checks and optimising forms, leading to an 8% uplift in completion rates and 6% higher KYC success rate.
• Established a design system, iconographic suite, and pattern library in collaboration with engineers (via Storybook), improving design-to-code efficiency as the team scaled from 2 to 5 designers.
PointsBet
Senior Product Designer
Jul 2019
—
May 2021
• Joined during a pivotal growth phase as the company went public and rebuilt its mobile-first platform to be faster, more scalable, and future-focused, enabling rapid international expansion.
• Acted as the sole designer across multiple product streams, Payments, Localisation, Customer Acquisition, and Partnerships, while contributing to the growth and maturity of the design practice.
• Partnered with Product to design a referral program that drove a 315% increase in referrals and achieved an 88% conversion rate, reducing CAC and improving customer retention.
• Improved onboarding by introducing an in-channel ID scanning fallback for failed automated KYC checks and optimising forms, leading to an 8% uplift in completion rates and 6% higher KYC success rate.
• Established a design system, iconographic suite, and pattern library in collaboration with engineers (via Storybook), improving design-to-code efficiency as the team scaled from 2 to 5 designers.
PointsBet
Senior Product Designer
Jul 2019
—
May 2021
• Joined during a pivotal growth phase as the company went public and rebuilt its mobile-first platform to be faster, more scalable, and future-focused, enabling rapid international expansion.
• Acted as the sole designer across multiple product streams, Payments, Localisation, Customer Acquisition, and Partnerships, while contributing to the growth and maturity of the design practice.
• Partnered with Product to design a referral program that drove a 315% increase in referrals and achieved an 88% conversion rate, reducing CAC and improving customer retention.
• Improved onboarding by introducing an in-channel ID scanning fallback for failed automated KYC checks and optimising forms, leading to an 8% uplift in completion rates and 6% higher KYC success rate.
• Established a design system, iconographic suite, and pattern library in collaboration with engineers (via Storybook), improving design-to-code efficiency as the team scaled from 2 to 5 designers.
I live, work and play in Naarm Australia, on the lands of the Wurundjeri/Woi Wurrung and Bunurong People of the Kulin Nation. Land which has never been ceded.
This always was and always will be First Nations land.
© 2024
I live, work and play in Naarm Australia, on the lands of the Wurundjeri/Woi Wurrung and Bunurong People of the Kulin Nation. Land which has never been ceded.
This always was and always will be First Nations land.
© 2024