I'm Carlo, a designer with over ten years of experience creating digital solutions in response to complex challenges.
Currently helping Australian businesses start, run and grow with ANZ.
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Product Design
Design Strategy
End-to-End UX/UI
I love learning and thrive on understanding how people interact with the world around them. This perspective enables me to create more human-centric digital experiences.
Before my career in design, I spent 10 years in hospitality, where I learned the importance of collaboration and the value in championing diverse perspectives and experiences. In practice, this means I aim to be adaptable in my approach to complement the strengths of my team, ensuring the delivery of impactful, considered, and measurable outcomes.
ANZ
Senior Experience Designer
2022
—
Present
Within the commercial portfolio at ANZ, my role involves identifying and articulating forward-looking strategic opportunities designed to provide additional value to SME business owners, helping them start, run, and grow their businesses.
Previously, I supported the implementation of a new SaaS-based Customer Relationship Management (CRM) platform to uplift the banker experience. Additionally, I supported the delivery of a new product offering through a key digital-origination channel.
My primary responsibilities include engaging stakeholders across the business including commercial bankers, and periodically engage with business customers to ensure product and feature delivery is tailored to optimally support customer, banker, and operational needs while delivering on portfolio and organisational objectives.
ANZ
Senior Experience Designer
2022
—
Present
Within the commercial portfolio at ANZ, my role involves identifying and articulating forward-looking strategic opportunities designed to provide additional value to SME business owners, helping them start, run, and grow their businesses.
Previously, I supported the implementation of a new SaaS-based Customer Relationship Management (CRM) platform to uplift the banker experience. Additionally, I supported the delivery of a new product offering through a key digital-origination channel.
My primary responsibilities include engaging stakeholders across the business including commercial bankers, and periodically engage with business customers to ensure product and feature delivery is tailored to optimally support customer, banker, and operational needs while delivering on portfolio and organisational objectives.
ANZ
Senior Experience Designer
2022
—
Present
Within the commercial portfolio at ANZ, my role involves identifying and articulating forward-looking strategic opportunities designed to provide additional value to SME business owners, helping them start, run, and grow their businesses.
Previously, I supported the implementation of a new SaaS-based Customer Relationship Management (CRM) platform to uplift the banker experience. Additionally, I supported the delivery of a new product offering through a key digital-origination channel.
My primary responsibilities include engaging stakeholders across the business including commercial bankers, and periodically engage with business customers to ensure product and feature delivery is tailored to optimally support customer, banker, and operational needs while delivering on portfolio and organisational objectives.
Cognizant
Product Design Consultant
2021
—
2022
Working across the four pillars (insert gin joke here) of Cognizant’s Digital Network (Cognizant, Softvision, Contino, and Servian), I assisted a talented consulting team apply a design-thinking approach to engagements across a range of industries.
My contribution included conducting customer research and rapid prototyping, to uncover trends and insights that informed and validated customer-centric product and service propositions.
Cognizant
Product Design Consultant
2021
—
2022
Working across the four pillars (insert gin joke here) of Cognizant’s Digital Network (Cognizant, Softvision, Contino, and Servian), I assisted a talented consulting team apply a design-thinking approach to engagements across a range of industries.
My contribution included conducting customer research and rapid prototyping, to uncover trends and insights that informed and validated customer-centric product and service propositions.
Cognizant
Product Design Consultant
2021
—
2022
Working across the four pillars (insert gin joke here) of Cognizant’s Digital Network (Cognizant, Softvision, Contino, and Servian), I assisted a talented consulting team apply a design-thinking approach to engagements across a range of industries.
My contribution included conducting customer research and rapid prototyping, to uncover trends and insights that informed and validated customer-centric product and service propositions.
PointsBet
Senior Product Designer
2019
—
2021
I joined PointsBet during a key period of growth as the development teams endeavoured to rebuild and redeploy their platform to be faster, more scalable and future focused to meet the varied demands of a rapidly scaling global business.
During my tenure I owned product and design led initiatives for both mobile and web delivered through multiple teams: Payments, Localisation, Acquisitions and Partnerships. In addition, I was tasked with supporting the maturation and scaling of the design practice.
PointsBet
Senior Product Designer
2019
—
2021
I joined PointsBet during a key period of growth as the development teams endeavoured to rebuild and redeploy their platform to be faster, more scalable and future focused to meet the varied demands of a rapidly scaling global business.
During my tenure I owned product and design led initiatives for both mobile and web delivered through multiple teams: Payments, Localisation, Acquisitions and Partnerships. In addition, I was tasked with supporting the maturation and scaling of the design practice.
PointsBet
Senior Product Designer
2019
—
2021
I joined PointsBet during a key period of growth as the development teams endeavoured to rebuild and redeploy their platform to be faster, more scalable and future focused to meet the varied demands of a rapidly scaling global business.
During my tenure I owned product and design led initiatives for both mobile and web delivered through multiple teams: Payments, Localisation, Acquisitions and Partnerships. In addition, I was tasked with supporting the maturation and scaling of the design practice.
I live, work and play in Naarm Australia, on the lands of the Wurundjeri/Woi Wurrung and Bunurong People of the Kulin Nation. Land which has never been ceded.
This always was and always will be First Nations land.
© 2024
I live, work and play in Naarm Australia, on the lands of the Wurundjeri/Woi Wurrung and Bunurong People of the Kulin Nation. Land which has never been ceded.
This always was and always will be First Nations land.
© 2024